At thomascamp.online, we are committed to providing you with high-quality outdoor gear and a superior shopping experience. If you are not satisfied with your purchase, you may request a refund according to the following terms:

Refund Request Period: You have 14 days from the date you received your item to request a refund. Please contact our Customer Service team promptly within this period.

Item Condition: Items requested for a refund must be in new, unused condition, with the original packaging and accessories. Items showing obvious signs of use will not be eligible for a refund.

Refund Process: Please submit a refund request via email or our website customer service, providing your order number and reason for the refund. Our Customer Service team will promptly process your request and provide you with the return address and instructions.

Shipping: Return shipping is the customer’s responsibility, unless the item is defective or incorrectly shipped.

Refund Method: Once we receive the returned item and confirm that it qualifies for a refund, we will process the refund as quickly as possible. Refund time may vary depending on the payment method.

Special Note: Some special and promotional items may not be eligible for refunds. Please review the item description or contact us for details.

We want you to be satisfied with your purchase and offer a flexible refund policy to give you confidence. If you have any questions or need further assistance, please feel free to contact us. Thank you for choosing thomascamp.online, and we look forward to serving you!